FAQ

Frequently Asked Questions

What age group are your toys suitable for?

Most of our toys are designed for toddlers and young children, typically ranging from 12 months to 6 years old. Each product listing includes the recommended age range for safety and developmental fit.

Are your toys safe for children?

Yes! Safety is our top priority. All toys meet U.S. CPSC and ASTM standards, and are made with non-toxic, child-friendly materials. We always recommend adult supervision for younger children during play.

How long does shipping take?

Most orders are processed within 1–2 business days. Standard shipping typically takes 5–7 business days within the U.S. Expedited options are available at checkout.

Do you offer free shipping?

Yes! We offer free shipping on all U.S. orders. No minimum purchase is required.

What is your return policy?

You may return most new, unused items within 30 days of delivery for a full refund. Some items such as hygiene-related products may be non-returnable. Please check our Refund Policy for details.

Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping options soon!

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account on our website to view your order status at any time.

Do you offer discounts or promotions?

Yes! We frequently run seasonal sales and special promotions. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers.

How do I contact customer support?

You can reach us anytime at support@peekabooplaynlearn.com. Our support team typically replies within 24 hours.